/* Freshdesk ticket viewer — card list + lazy detail panel with conversation thread.
   Uses the shared theme tokens from theme.css so it reads correctly in both
   light and dark themes. */
.fd-container { display: flex; flex-direction: column; height: 100%; font-size: 14px;
  color: var(--text); }

.fd-list-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 12px 16px; border-bottom: 1px solid var(--border);
  position: sticky; top: 0; background: var(--bg-panel); z-index: 2;
}
.fd-list-title { font-weight: 600; font-size: 15px; color: var(--text-heading); }
.fd-toggle-btn {
  border: 1px solid var(--btn-border); background: var(--btn-bg);
  color: var(--text); border-radius: 6px; padding: 6px 12px;
  font-size: 13px; cursor: pointer; transition: background 0.15s, border-color 0.15s;
}
.fd-toggle-btn:hover { background: var(--bg-hover); border-color: var(--border-focus); }

.fd-list { flex: 1; overflow-y: auto; }

.fd-ticket-row { border-bottom: 1px solid var(--border); }
.fd-row-head {
  display: flex; align-items: center; gap: 10px; padding: 10px 16px; cursor: pointer;
}
.fd-row-head:hover { background: var(--bg-hover); }
.fd-status-dot { width: 9px; height: 9px; border-radius: 50%; flex: 0 0 auto; background: var(--text-dim); }
.fd-status-open { background: #3b82f6; }
.fd-status-pending { background: #f59e0b; }
.fd-status-resolved { background: #22c55e; }
.fd-status-closed { background: var(--text-dim); }
.fd-row-subject {
  flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  color: var(--text); font-weight: 500;
}
.fd-row-id { color: var(--text-muted); font-variant-numeric: tabular-nums; font-size: 12px; }
.fd-row-req { color: var(--text-secondary); font-size: 12px; max-width: 180px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.fd-row-date { color: var(--text-muted); font-size: 12px; flex: 0 0 auto; }

.fd-detail-panel { display: none; padding: 16px 16px 20px 34px; background: var(--bg-secondary); }
.fd-ticket-row.expanded .fd-detail-panel { display: block; }

.fd-meta-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 8px 20px; margin-bottom: 14px;
}
.fd-meta-item { display: flex; flex-direction: column; gap: 2px; }
.fd-meta-key { font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--text-secondary); }
.fd-meta-val { font-size: 13px; color: var(--text); }

.fd-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 14px; }
.fd-tag { background: var(--tag-bg); color: var(--tag-text); border-radius: 4px;
  padding: 2px 8px; font-size: 12px; }

.fd-section-label { font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--text-secondary); margin: 16px 0 8px; font-weight: 600; }
.fd-desc { white-space: pre-wrap; line-height: 1.55; color: var(--text-content);
  background: var(--bg-panel); border: 1px solid var(--border); border-radius: 6px; padding: 10px 12px; }

.fd-conv { border-radius: 8px; padding: 10px 12px; margin-bottom: 8px; border: 1px solid var(--border);
  background: var(--bg-panel); }
.fd-conv-in { border-left: 3px solid var(--link); }
.fd-conv-out { border-left: 3px solid #22c55e; background: var(--bg-secondary); }
.fd-conv-head { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.fd-conv-from { font-weight: 600; font-size: 13px; color: var(--text-heading); }
.fd-conv-date { margin-left: auto; font-size: 11px; color: var(--text-muted); }
.fd-conv-body { white-space: pre-wrap; line-height: 1.5; font-size: 13px; color: var(--text-content); }
.fd-badge-private { background: var(--warning-bg); color: var(--warning-text); border-radius: 4px;
  padding: 1px 6px; font-size: 11px; }
.fd-conv-note { text-transform: none; letter-spacing: 0; color: var(--text-muted); margin-left: 6px; font-weight: 400; }